Refund & Returns Policy

On the rare occasion something goes wrong with your order, please know that we’re here for you, and are happy to offer solutions!


For all domestic orders, if an item is missing, damaged, package not delivered, or you are not satisfied, please contact our customer Service Center by sending an email to  Updates on your request will be provided as soon as it’s been processed.  Please make sure to include the following information in your email:

  • Order Number
  • Name
  • Request (refund, return, replacement)
  • Issue Description/Explanation
  • Proof (pictures, etc.)

Note that any request for a refund or replacement may be subject to review by our Customer Service team; completing the submission process is not a guarantee that it will be approved.

Replacements are subject to availability and will be shipped at no additional cost.

Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you’ll be refunded the amount that you paid after any applied discounts. Please allow 4-5 business days for the refund to reflect in your account, depending on your financial institution.

To be eligible for refund or replacement, the request must be made within 14 days of order date.

If you elect to use an outside carrier or service, we cannot issue a refund for any item or order. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside carrier. If you experience any kind of damage or loss when using this type of service, please contact the third-party company for remedy.

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